Shipping policy

SHIPPING POLICY
Last updated: 21 October 2026

1. DELIVERY AREA
Smile Kenya LTD delivers to all forty-seven (47) counties of the Republic of Kenya.

2. DELIVERY CHARGES
Delivery is free of charge on all orders within Kenya.

3. ORDER CONFIRMATION
Every order is confirmed by telephone or WhatsApp before dispatch. Orders that cannot be confirmed may be cancelled.

4. DELIVERY TIME
Confirmed orders are delivered within twelve (12) to forty-eight (48) hours. Delivery times are estimates and may be affected by public holidays, weather, security conditions, or other circumstances beyond our control.

5. PAYMENT ON DELIVERY
Payment is made in full by cash on delivery at the time the order is received. Customers are requested to have the exact amount ready.

6. INSPECTION ON DELIVERY
Customers should inspect the parcel upon delivery. Any damage, missing item or incorrect product must be reported by email to support@smileke.com within twenty-four (24) hours of delivery, in accordance with our Return and Refund Policy.

7. FAILED DELIVERY
If the customer cannot be reached, is unavailable at the agreed address, or refuses the parcel without valid reason, the order may be cancelled. SmileKE reserves the right to decline future orders in such cases.

8. ACCURACY OF INFORMATION
Customers are responsible for providing a correct name, telephone number and delivery address. SmileKE is not responsible for delays or failed deliveries caused by incorrect information.

9. CONTACT
Email: support@smileke.com | Phone and WhatsApp: +254 741 358 296